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When it comes to personalised services like calligraphy and engraving, we understand how important it is to create not just beautiful work but also a smooth and professional experience for you. That’s why we’ve designed an onboarding process that keeps things clear, simple, and tailored to your needs. Here’s how we work with you—from inquiry to completion:
Step 1: The Initial Inquiry
Every project begins with your inquiry. Whether you’re reaching out via our website, email, or social media, we ensure a prompt response to discuss your ideas. Share as much detail as you can—event type, project size, your vision, and any specific timelines. This helps us gauge your needs and provide a quick and accurate response.
Why it matters: Clear communication from the start ensures we’re aligned from day one, saving you time and eliminating back-and-forth confusion.
Step 2: Understanding Your Needs
We take the time to dive deeper into your requirements. This is where we ask detailed questions—such as preferred styles, material preferences, and the purpose of the project. If you’re unsure, no problem! We’ll guide you with examples and suggestions to bring your vision to life.
Pro Tip: If you’re inspired by something you’ve seen, feel free to share pictures. It’s a great way to communicate your preferences!
Step 3: Documentation and Proposal
Once we’ve discussed your needs, you’ll receive a detailed proposal. This includes:
A breakdown of services
A clear timeline
Costs and payment terms
Everything is documented to ensure complete transparency. No surprises, no confusion—just clarity.
Why this works: A written proposal sets the stage for trust and professionalism. It ensures both parties are on the same page before moving forward.
Step 4: Confirming the Project
Once you’re happy with the proposal, we move to formalize the project. We’ll share an agreement that outlines all the discussed details—services, timelines, payment policies, and cancellation terms. Once signed, we proceed with the booking.
To confirm your spot, we require a deposit, which secures your project in our schedule.
Step 5: Execution with Updates
Throughout the creative process, we keep you informed. Whether it’s sharing a quick progress update or confirming small details, you’re never left wondering about the status of your project.
For on-site services, such as live calligraphy or engraving, we ensure everything is planned ahead of time, from setup to execution, so that your event runs seamlessly.
Step 6: Final Delivery and Feedback
Once the project is complete, we share photos, videos, or physical pieces as per the service. For on-site work, we provide a summary of the experience and deliverables.
We also encourage feedback—it helps us improve and lets us know how we made your event or product extra special! That sums up our entire client-onboarding process.
Why Our Process Stands Out
We pride ourselves on being organised and professional. With clear communication, detailed documentation, and a commitment to making every interaction seamless, our goal is to make your experience stress-free and enjoyable.
Whether it’s a wedding, corporate event, or a one-of-a-kind personalised gift, our onboarding process ensures you’re taken care of every step of the way.
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